Travel Tips Trip planning

How to cancel a Turkish Airlines flight: step by step guide

Gert Svaiko

31.01.25

Read time 3 minutes

Booked a flight with Turkish Airlines but your plans have changed? If you can no longer travel, you’ll need to know how to cancel your flight.

In this handy guide for UK travellers, we’ll show you the easiest way to cancel Turkish Airlines flights. This includes info on cancellation fees and refunds, and what happens if the airline cancels your flight.

We’ll even give you a hot tip for low fee* holiday spending, the Wise multi-currency account from the money services provider Wise, for when you do actually make it abroad.

Learn more about the Wise multi-currency account 🚀

How to cancel Turkish Airlines flights - is it possible?

Yes, you can cancel a flight with Turkish Airlines. You can do it online or using the airline’s mobile app, or you can contact customer services.

To do it online, follow these steps:¹

Go to the ‘Book & Manage’ page of the Turkish Airlines website
Enter your ticket number or reservation code (PNR) along with the lead passenger surname to retrieve your booking
Alternatively, you can sign in to your Turkish Airlines account to retrieve your booking
Edit your booking and confirm the changes.

You can also download and login to the Turkish Airlines mobile app to make changes to your booking.² Or if you prefer to speak to someone, you can call

+44 (0)844 800 66 66 or +44 (0)203 991 1993.³

Bear in mind that there may be cancellation fees to pay, depending on your ticket type. You can check the fare rules and conditions here, which also tells you close to the departure time you can cancel a flight.

What to do if you make a mistake when booking Turkish Airlines flights?

If you need to make changes to the date or route of your flights, you should be able to do it online or via the Turkish Airlines mobile app.

Just make sure to check the fare rules for your ticket type for details of how close to departure time changes can be made - and whether you’ll be charged any fees.

Need to cancel the flight altogether? You can do it free of charge as long as your ticket hasn’t yet been issued. Otherwise, cancellation fees may apply. So, act fast if you’ve booked the flight in error and need to cancel.⁴

For all other changes, you may need to contact the airline’s customer services team if you’re not able to edit your booking online.

Will you get a refund for cancelling your Turkish Airlines flight?

Turkish Airlines does offer refunds for cancellations in some circumstances, but it will all depend on your ticket type. In many cases, you can get a refund, but minus a cancellation fee. Ticket service fees aren’t usually refunded.⁵

So, you’ll need to check your booking confirmation details or the fare rules, or get in touch with the airline.

You should also be able to see whether or not you’re due a refund when you login to the Turkish Airlines website and start cancelling your booking.

What’s the Turkish Airlines flight cancellation policy?

So, what happens if Turkish Airlines cancels a flight, rather than you making the decision to cancel?

If the airline cancels your flight, the Turkish Airlines flight cancellation policy states it will offer a free of charge reservation or route change, or a full refund of your ticket fare.⁶

You may also be compensated for drinks, meals, accommodation and/or transport depending on how close to the departure time the cancellation happens.⁶

Get ready for low-fee holiday spending with Wise

If you want a truly international account that works pretty much anywhere, check out the Wise multi-currency account. It's not a bank account but offers some similar features and your money is always safeguarded.

You can open a Wise multi-currency account online and start managing your money in 40+ currencies, including GBP, EUR, USD and many more.

You can also get the Wise card for a one-time fee of £7 to spend in 150+ countries from the moment you arrive. It automatically converts your pounds to the local currency whenever you spend, only adding a tiny, upfront currency conversion fee* – or it’s free if you already have the currency in your Wise account.

Here’s an overview of the main benefits for using Wise:
Fast and easy setup with no physical paperwork Dedicated support for large transfers Sophisticated security and anti-fraud measures Low, upfront, transparent fees* and the mid-market exchange rates Fully trackable transfers Fast transfer times Two-factor authentication and real-time notifications

Sources used:

Turkish Airlines - Manage Booking
Turkish Airlines - Our mobile apps
Turkish Airlines - Get in Touch
Turkish Airlines- FAQs - Reservations and bookings
Turkish Airlines - Fare Rules
Turkish Airlines - Passenger rights

Sources last checked on date: 20-Jan-2025

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.