Travel Tips Trip planning

How to cancel a Qatar Airways flight: step by step guide

Gert Svaiko

31.01.25

Read time 2 minutes

Have a flight booked with Qatar Airways? If your plans have changed and you can no longer travel, you’ll need to know how to cancel your flight.

In this handy guide for UK travellers, we’ll show you how to cancel Qatar Airways flights. This includes ways to do it online and by phone, info on cancellation fees and refunds, and what happens if the airline cancels your flight.

We’ll even give you a hot tip for low fee* holiday spending, the Wise multi-currency account from the money services provider Wise, for when you do actually make it abroad.

Learn more about the Wise multi-currency account 🚀

How to cancel Qatar Airways flights - is it possible?

Yes, you can cancel a flight with Qatar Airways. There are a few different ways you can do it - online, via the airline’s mobile app or by contacting customer services.

To do it online, follow these steps:¹

Go to the Manage My Booking page
Enter your Booking reference (PNR) or E-ticket number and the last name of the lead passenger to retrieve your booking
Alternatively, you can login to your Qatar Airways account to retrieve your booking
Edit your booking and confirm the changes.

You can also download and login to the Qatar Airways mobile app to make changes to your booking. Or if you prefer to speak to someone, you can call +44 330 912 7415 or use Live Chat.²

Bear in mind that there may be cancellation fees to pay, depending on your ticket type. The same goes for refunds, which depend on whether you’ve booked a refundable ticket.

What to do if you make a mistake when booking Qatar Airways flights?

Like some other airlines, Qatar Airways offers a 24 hour cooling off period on flight bookings, except for ‘Lite’ fares. This lets you cancel flights free of charge within 24 hours of booking if you change your mind or have made a mistake.³

Alternatively, you can also use the Manage My Booking page to amend your booking, just in case you’ve mixed your dates up or entered a passenger name incorrectly.

Will you get a refund for cancelling your Qatar Airways flight?

Qatar Airways does offer refunds for unused tickets when passengers cancel their bookings, but it will all depend on your ticket type.¹

So, you’ll need to check your booking confirmation details, or get in touch with the airline. You should also be able to see whether or not you’re due a refund when you login to Manage My Booking on the Qatar Airways website and start cancelling your booking.

If you’re a Platinum or Gold member of the Qatar Airways privilege club, you should be able to get a refund (and avoid cancellation fees) for cancelling a flight all the way up to three hours before departure.⁴

What’s the Qatar Airways flight cancellation policy?

So, what happens if Qatar Airways cancels a flight, rather than you making the decision to cancel?

If the airline cancels your flight, the Qatar Airways flight cancellation policy states it will do one of the following:⁵

Carry you on another Qatar Airways scheduled service, wherever there is space available
Reroute you to your final destination free of charge via another means, such as a flight with another airline or another form of transport such as road or rail.
Give you a full refund for your cancelled flights and no onward travel provided.

Get ready for low-fee holiday spending with Wise

If you want a truly international account that works pretty much anywhere, check out the Wise multi-currency account. It's not a bank account but offers some similar features and your money is always safeguarded.

You can open a Wise multi-currency account online and start managing your money in 40+ currencies, including GBP, EUR, USD and many more.

You can also get the Wise card for a one-time fee of £7 to spend in 150+ countries from the moment you arrive. It automatically converts your pounds to the local currency whenever you spend, only adding a tiny, upfront currency conversion fee* – or it’s free if you already have the currency in your Wise account.

Here’s an overview of the main benefits for using Wise:
Fast and easy setup with no physical paperwork Dedicated support for large transfers Sophisticated security and anti-fraud measures Low, upfront, transparent fees* and the mid-market exchange rates Fully trackable transfers Fast transfer times Two-factor authentication and real-time notifications

Sources used:

Qatar Airways - FAQs
Qatar Airways - Help
Qatar Airways - Book a flight
Qatar Airways - Privilege Club Fare Conditions
Qatar Airways - Conditions of Carriage

Sources last checked on date: 20-Jan-2025

*Please see terms of use and product availability for your region or visit Wise fees and pricing for the most up to date pricing and fee information.

This publication is provided for general information purposes and does not constitute legal, tax or other professional advice from Wise Payments Limited or its subsidiaries and its affiliates, and it is not intended as a substitute for obtaining advice from a financial advisor or any other professional.

We make no representations, warranties or guarantees, whether expressed or implied, that the content in the publication is accurate, complete or up to date.