Direct Debits are a way for you to pay another company, called a merchant, for using their services and subscriptions. The company takes recurring payments from you after you provide your account details to them.
But if something went wrong with the goods or service you paid for, or with the agreement you made with your merchant, and you’d like a refund — get in touch with the merchant directly first. We can’t offer a refund on the merchant’s behalf.
You can also cancel your Direct Debit from your Wise account by going to the Payments tab, then Direct Debits — you’ll need to cancel your subscription with the merchant first, or they might still charge you.
If you think your Wise account was debited by mistake, or without your authorisation, we can help you dispute the debit and request a refund.
Always research the merchant’s name, as sometimes they might use a different name when debiting your account.
How to request a refund
AUD
You can only request a refund if there was a technical error with the payment, for example:
you were charged double
you never set up a payment with this merchant
you were charged after you had cancelled the Direct Debit
If this happens, get in touch with us and give us as much information as you can.
EUR
You can request a refund from Wise up to 8 weeks from the date of the payment. The option to request is available 1 working day after the payment went through.
To request the refund:
On the web, select the transaction from the home screen
Select Request a refund
After the 8 weeks, you can only request a refund if you didn’t authorise the payment.
CAD, GBP, and USD
Read detailed instructions here to request refunds for CAD, GBP, and USD
How long do refunds take?
It depends on the currency.
You can see whether you’ve received the refund by checking your balance statement.