WiseWise
Log inRegister
Log inRegister
  • Help home
  • Wise card
  • My Wise card transaction isn't showing in my activity list

My Wise card transaction isn't showing in my activity list

There could be a number of reasons why your Wise card transaction isn’t showing up in your activities.

Here are some possible reasons, and what you can do.

Country incompatibility

The merchant (the service or company billing you) might not accept cards issued in a different country from where they're based. This is often the case in the US, where many businesses only accept US cards. If that's the case, you need to use a local card.

Online payments

If it was an online payment, there might have been a technical issue with the merchant. Try deleting your card details from their website, troubleshooting your browser, and making the payment again.

Authorisation fail

The shop or business you bought from never asked Wise to authorise the payment. Try the purchase again, or contact the merchant directly to sort out the situation. Wise won't be able to influence this transaction.

Offline terminal payments

If your payment was accepted, the terminal where you used your card might have been offline. This usually happens on an aeroplane or underground.

If you spend more money than you have on your balance before the merchant captures this transaction, your balance might go negative. When it happens, you need to top up your balance to keep using Wise.

Was this article helpful?

Related articles

  • My Wise card transaction is still pending
  • What are recurring Wise card payments?
  • I need to reverse or dispute a Wise card transaction
  • My Wise card was declined
  • Setting transaction controls for your Wise card

Company and team

  • Company and team
  • Security
  • Press
  • Careers
  • Service status
  • Investor relations
  • Affiliates and partnerships
  • Help centre
  • Reviews
  • Accessibility

Wise Products

  • International money transfer
  • Wise account
  • International debit card
  • Large amount transfer
  • Receive money
  • Assets
  • Wise Platform
  • Wise Business
  • Business debit card
  • Mass payments

Resources

  • News and blog
  • Research privacy policy
  • Currency converter
  • International stock ticker
  • Swift/BIC codes
  • IBAN codes
  • Rate alerts
  • Compare exchange rates
  • Incorporate your company
  • Invoice generator
  • Business Calculators

Follow us


Legal
Privacy policy
Cookie Policy
Complaints
Country site map
Modern slavery statement

© Wise Payments Limited 2025

Wise is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money.

All investment services are provided by the respective Wise Assets entity in your location.