If there’s been a violation of the Customer Agreement, we’ll remove the guaranteed rate feature from your account. This means you’ll no longer be able to set up a transfer with a guaranteed rate.
What’s considered a violation of the Customer Agreement?
This could involve setting up multiple transfers to get the best rate, or setting up and cancelling transfers without the intention of funding them at all.
You should also not set up any transfers if you’re still waiting to receive money to fund them. Transfers should only be set up if you have the deposit amount available.
If the guaranteed rate feature has been removed from my account, how can I get it back?
Removal of this feature is not permanent. If you use Wise in line with the Customer Agreement, we may give you access to the feature once more. We can’t advise how long this will take — it’s dependent on your past and future transfer activity.
How can I use Wise without the guaranteed rate?
There are some alternative features you can use to send a fixed amount:
If available, you can create and fund the transfer directly from your Wise account
You can set up Rate Alerts to keep track of the exchange rate. We can either let you know the moment the rate reaches your desired threshold, or send you daily updates
When you’re sending money, enter the amount you want your recipient to get in the calculator.