How do I close my Wise account?

If you decide you no longer need your personal Wise account and would like to close it, there are a few things you should check beforehand.

You might have a business account attached to your Wise profile.

Learn how to close your Wise Business account

Before you close

We recommend you check and follow these steps before you permanently close your account, so that you have everything you need:

1. Withdraw all money from your balances, including Jars, Stocks and Interest 

2. Check your connected cards — make sure you change your card details on any websites as you won’t be able to use them

3. Wait for any pending card payments to go through

4. Complete or cancel all pending transactions

5. Download any transfer receipts and balance statements you might need

Withdrawing money

1. From Home, select a balance with money in it

2. Select Send

3. Make sure you’re sending the full amount from your balance

4. Choose the bank account you want to send your money to

5. Confirm the payment to empty the account

You’ll need to do this for each currency and balance where you have money.

Closing your personal account

Here’s how to close your account permanently on the web or app. Selecting it won't immediately close your account — we'll guide you through the next steps first.

1. Go on your name in the top corner

2. Go to Settings

3. Select Close account 

Will you delete my data?

As a regulated financial institution, we’re required to store some of your personal data, so we can’t remove all of your info from the system. We’ll delete information that’s no longer needed. All data is protected by the highest levels of security.

Read more about how long we store your data

I closed my account by mistake

If you didn’t mean to close your account, don’t worry — you can reactivate it! 

Just go onto the login page and enter the email address and password that was associated with your account. You’ll see instructions on screen on how to reactivate it. This doesn’t work if we closed your account — learn more about why we close accounts and how to make an appeal.