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I want a refund to my Wise balance

Wise refunds your money to the account you paid with.

This means we’ll only refund money to your balance if you used it to pay for your transfer. If you sent money from your bank account, we’ll refund your money back to your bank account.

Tip: Learn about using balances in your Wise account.

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© Wise Payments Limited 2025

Wise is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money.

All investment services are provided by the respective Wise Assets entity in your location.