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Getting verified in Canada

We need to verify your identity before you send 1,000 CAD or more when you live in Canada.

That means we’ll ask to verify you if:

  • your transfer is 1,000 CAD or more, or all of your transfers in 24 hours add up to 1,000 CAD or more

  • you’re sending CAD from your bank account or CAD balance

  • you use a Canadian address for your Wise account

We’ll only ask to verify you once.

What documents will I need?

We’ll ask for 2 different Canadian-issued documents to prove your identity. If you’re a Quebec resident, we’ll need 1 extra document.

We can accept documents that confirm the following information:

  • your name and confirmed financial account (such as a bank statement)

  • your name and residential address (such as an utility bill)

  • your name and date of birth (such as a photo ID)

We can only accept the most recent versions of all of these documents. Documents cannot be older than 1 year, except for valid IDs.

For Quebec residents, we always need a copy of a valid government-issued photo ID, such as a:

  • passport

  • driver’s licence

  • national identity card

Learn more about how to verify your identity

What format do the documents need to be in?

We accept the following formats for these documents:

  • PDF downloaded from your provider’s website or app

  • scanned copy, photo, or screenshot of the full document

We can’t accept photos of screens with digital documents on them.

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Wise is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money.

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