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  • Why have my balances failed to sync?

Why have my balances failed to sync?

Once you’ve connected your Wise and Xero accounts, go to ‘Advanced settings’ from your Connection settings and double check that your Wise balances are connected to Xero accounts of the same currency.

From your Connection settings, go to ‘Sync options and status’ and click ‘Sync now’. From here you’ll also have the option to choose an earlier start date — up to one year.

For this to work best, you need to have a Xero plan that works with multiple currencies. Check with Xero to learn more. If you have a Xero plan with multiple currencies, there may be other reasons your balances may have failed to sync.

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Wise is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money.

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