Contactless payments aren't working for my Wise card

Contactless payments allow you to tap your card on payment terminals, rather than swiping or inserting it. It's a safe and convenient way to make payments, with secure encryption technology.

But if contactless isn't working for your card, here’s what you can do.

If you’ve never used contactless

For most regions, you'll need to activate your card with a chip and PIN transaction before you can pay with contactless.

If you have a card issued from the US, Japan or the Philippines you'll need to activate it with the 6 digit PIN we send to you. Once your card is activated you may need to do a chip and PIN transaction before you can use contactless.

Learn more about activating your Wise card 

If you have a card issued from the US before December 2019, your physical card doesn't support contactless. But you can add it to a mobile wallet, such as Apple Pay or Google Pay, to pay with contactless.

If you’ve used contactless before but it stopped working

1. From Home, check your Wise activity

2. Click on the transaction attempt for any error messages

   • If you've hit a payment limit, you may be able to increase your limits from the Card tab. Check here for more info

   • If it's something else, please follow the on-screen instructions. If it's still not working you can contact us and we'll look into it for you.