If you didn’t include your unique reference number (beginning with P) with your bank transfer to us, don't worry — we may still be able to link your payment without it. We'll send you an email, so check your inbox for information. If we can't link it, we'll send it back to the originating account.
If you think this may not have been correctly forwarded by the bank, or you sent the right details but the payment still wasn't linked, you’ll need to upload a proof of payment document — we’ll use it to find and identify your money.
Once you’ve uploaded your proof of payment document, we’ll be in touch with you to help.