When you send New Zealand dollars (NZD) with Wise, we’ll need to verify your identity before you get started. It’s how we keep your money safe and comply with regulations. It usually takes 1–2 working days.
Verifying your personal account
When you send NZD with your personal Wise account, we’ll ask you to send us a colour scan of a document that proves your identity. This could be:
passport (including signature and machine-readable zone)
New Zealand driver’s licence
New Zealand firearms licence (as long as it contains a photo)
national ID card (front and back)
We’ll also ask you to send us a scan of a document that proves your address. Most people send a bank statement or utility bill. It should show:
your name
your full personal address
date of issue
logo, or clear name of the sender (your bank, your local authority, your utilities provider)
nature of the document (type of bill, subject of the letter)
Learn more about verifying your address
It’s important that the document has the same details listed in your Wise account, like name, birthday, and address. So you might want to edit your account first.
Once you’ve uploaded your proof of identity, we’ll send you a confirmation email within 2 workday days. We might email you with a request for more information, too.
Once we’ve verified your identity, you can get started sending NZD.
Verifying your Wise Business account
Check How do I verify my business in New Zealand? for more information.