Support
If you are having difficulty installing your new Wise software or for the occasions when you run into the unexpected difficulties, rely on the technical professionals at Altiris to help. Whether you are running a single point solution or an entire suite of products, Altiris has the support expertise you need.
Free Support Options
Because many of the questions you might experience have been faced by others, Altiris has implemented several useful tools to help you find the answers you need:
Support Agreements
Customers can select from four different incident based support agreement offerings. All support agreements are a subscription service that allows subscribing, registered customers to submit technical support questions and issues. Four versions of support agreements are:
- Wise Package Studio - 5/10 pack
- Wise Installer/Installation – 5/10 pack
Please contact your sales executive for detailed information. The service option is available for Altiris' Wise branded products only. For details regarding support contracts for all Altiris products, click here.
Additional Support Offerings
If you have implemented more than just a single Wise product you might want to consider a more comprehensive Support offering from Altiris. Click here to compare the available offerings.
Purchasing Support Agreements
To purchase a support agreement, contact your preferred Altiris business partner or an Altiris representative directly.