How to cancel an EasyJet flight: step-by-step guide

Have an EasyJet flight booked but need to cancel? We’ll walk you through how to cancel EasyJet flights in the handy guide below. This includes cancellation fees, how to get a refund and what to do if you can’t fly because of Covid-19.

Plus, we’ll even throw in a great tip for low-cost holiday spending from the money services provider Wise - the Wise debit card - for when you do get to travel.

But first, let’s get those EasyJet flights sorted out.

How to cancel your EasyJet flight - your options

The easiest way to cancel a flight with EasyJet is online, although you can also do it by phone. Let’s quickly run through both options.

EasyJet cancellation policy¹

Cancelling your EasyJet flight is possible, but you’ll only get a refund in certain situations. For example, if you cancel in the first 24 hours, you only need to pay cancellation fees. In case you miss this deadline, it might be a good idea to change your flight instead.

In certain cases, you can get a free cancellation even after 24 hours, but the EasyJet team needs to evaluate your circumstances. If you’re dealing with some medical emergencies or death of a family member, you’ll receive either a refund or a flight voucher.

The good news is that, if you cancel one flight, the other flights on your booking remain unchanged. So, for example, if you cancel your outbound flight, you can still take the return.

Let’s go through the cancellation process in detail.

Cancel EasyJet flights online²

1. Head to the EasyJet Manage Bookings page
2. Sign in with your email address and password. If you don’t have an account, you can sign in with your booking reference and the surname - you’ll find this on your confirmation email.
3. Select your flights and amend or cancel your booking.

You may also be able to cancel your flights via the EasyJet mobile app.

Cancel EasyJet flights on mobile app²

You can also cancel your flights via EasyJet’s mobile app. Just like on the website, you can manage your bookings and make any necessary changes.

If you’re cancelling due to a serious illness or bereavement, you won’t be able to do this through the app. You need to contact EasyJet directly and provide some additional documents so that you could get a full refund.

Cancel EasyJet flights by phone

If you prefer, you can also call EasyJet customer services on +44 (0) 330 5515151³ and someone will help you to cancel your flights over the phone.

Can I cancel EasyJet flights and get a refund?

Most EasyJet tickets are non-refundable², but there are certain circumstances where you might be able to get your money back. For example:¹

• If you cancel an EasyJet flight within 24 hours of booking
• If you cancel your flight due to serious illness or close family bereavement - whether a refund or EasyJet voucher will be issued is at the discretion of the airline.

If you cancel your flight within 24 hours, it’s important to note that your refund will be minus cancellation fees. We’ll look at these next.

Read more: How to cancel a Ryanair flight?

EasyJet cancellation fees

If you cancel your EasyJet flight within 24 hours of booking, the following cancellation fees will be deducted from your refund:⁴

• £49 for cancellations made online
• £55 for cancellations made via the customer services team.

Need to cancel an EasyJet flight due to Covid?

Like many airlines, EasyJet has introduced new booking policies in response to the Covid-19 pandemic. You can read all the details of the EasyJet Protection Promise here, but here are the key points you need to know:⁵

• If you can’t make your flight, you can change your booking fee-free up to 2 hours before departure
• You can transfer your flight to any other available flight in the EasyJet network - but get a hold of their customer service, so you won’t be charged with the fare difference
• This applies to all changes up to 31st December 2024.

This means that if you can’t make your booked flight, you don’t have to cancel it and lose your money. Instead, you can amend it free of charge to a different date or destination.

If your trip is affected by a lockdown travel ban or other Covid-19 restriction, you may be able to cancel and get an EasyJet voucher or refund. This applies to flights up to 31st December 2024.⁵

Ready to travel? Get holiday spending sorted with Wise

When you do eventually get to take your trip, check out Wise and the Wise multi-currency account as a convenient, low-cost way to spend overseas. It’s not a bank account but offers many similar features.

With a Wise multi-currency account, you can get the Wise debit card for contactless spending in over 150 countries.

Currency is automatically converted using the mid-market exchange rate at the moment you spend, and you’ll only pay a small, transparent currency conversion fee. And if you already have the currency in your account, it’s free.

Register with Wise today

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And that’s pretty much it - everything you need to know to cancel EasyJet flights. You may not get a refund, or at least a full one, but there are some circumstances where you can get your money back.

And EasyJet’s coronavirus policy is pretty good, so it could provide you with some protection if your trip is affected by Covid-19.

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Sources used for this article:

1. EasyJet - terms and conditions
2. EasyJet - managing your booking
3. EasyJet - contact info
4. EasyJet - cancellation fees
5. EasyJet - pledge

Sources checked on 11-Apr-2024.