Alipay too many attempts lockout account freeze - how to solve?

Recently, many have complained about Alipay for getting an error message that says "You've made too many attempts, please try again later" And some Alipay users even find their account frozen after “making too many attempts”. Why is that suddenly happening? What could be the reasons?

We know facing such problems can be very stressful and time-consuming, especially when you’re in a hurry to pay and transfer. So How to solve this problem? No worries. We prepared ae step-by-step guide solution.

When you cannot use the Alipay to pay or transfer, Wise makes a great alternative. Thanks to Wise’s easy-to-use features and low exchange rate, making an international transfer is quicker and cheaper than ever. Best of all: you can use Wise tosend Chinese yuan money out of China to over 160 countries!

Send money from China using Wise today

Table of contents
How to solve this problem: Alipay you've made too many attempts? What are the common reasons for this problem? Why is my Alipay account frozen? Wise: an alternative way to transfer your earnings out of China!

How to solve this problem: Alipay you've made too many attempts?

Check that your internet connection is working and make sure your account and password are correct. If all are fine, you may trythe following ways to fix the problem.

Solution A -- if you are unable to sign up

1. Wait 5-10 minutes and try again later.
2. If it still reminds you, “You've made too many attempts, please try again later”, it is recommended that you contact Alipay customer service in order to solve the problem in time.

Solution B -- if you are unable to log in

1. You can try to reset your Alipay password
2. If you forget your original password, you can verify it by entering your online banking or bank card number using the secure keyboard.
3. Reset your password and try to log in again.

If you still can't log in after resetting your password, you can try calling Alipay's customer service hotline at 95188 (Alipay overseas customer service hotline: +86 057126886000)

**Solution C -- if you enter the wrong password **

If you make three consecutive wrong payment passwords, your password will be locked, but it will be unlocked automatically after 3 hours.

If you need to unlock it immediately, you can retrieve your password, and there are five ways¹:

1. Retrieve a password by mobile phone: This applies to accounts linked by mobile phone.
2. Answer the security protection question.
3. Follow the email instructions to retrieve.
4. Fill in the ID number through the mailbox: An email will be sent to your Alipay account mailbox. you need to follow the mailbox prompts to retrieve your password.
5. Alipay manual customer service: an email will be sent to your Alipay account mailbox. You need to fill in the relevant identity information according to the mailbox prompts submitted to customer service within 48 hours to verify the counter-processing.

Solution D -- if your Alipay account is frozen³

1. Login to your Alipay app.
2. Click “Me” - “Setting” - “Account and Security” - “Security Center”.
3. Click “Restrictions” and follow the prompts.

Solution E -- if your Alipay account is frozen³

1. Open the Alipay official website: http://www.alipay.com, and log into your account.
2. According to the system prompt "You have requested to freeze the account, if you need to unfreeze, please apply for self-service unfreezing by mobile phone". If you have left your valid mobile phone number during the active freezing, you can click “Mobile Phone Application for Self-service Unfreezing” and follow the prompts to continue the operation.
3. Enter your Alipay account name, then enter the mobile phone number at the time of freezing and click “Next’.
4. Enter the verification code received by your mobile phone and click “OK”.
5. Your Alipay account will be unfrozen successfully.

What are the common reasons for this problem?

When Alipay sends you the message "You've made too many attempts", it is usually because you have performed too many operations in a short period, exceeding the limit set by the Alipay system. This is a security measure to protect the security of your account.

Possible reasons include²:

• Frequent login to your account, which the system may consider as abnormal behavior.
• Frequent operation of functions: If you perform multiple transfers, payments, balance enquiries, etc. within a short period of time, the system may consider this to be abnormal activity.
• Performing similar operations: If you perform the same or similar operations continuously within a short period of time, the system may consider this as automated or possible fraudulent behavior.

In addition, if the current network environment is unstable, it may also cause the system to prompt that "You've made too many attempts".

Why is my Alipay account frozen?

Possible reasons include³:

• Using an Alipay account to commit fraud, money laundering, gambling, etc, or anything else that is considered illegal.
• Malicious account registration
• Account arrears
• Frequent abnormal logins
• Repeatedly entering the Alipay password incorrectly

How long can an Alipay account be frozen?

It depends on the reason why your Alipay account is frozen and how well your identity was verified during the process of requesting an unfreeze.

Wise: an alternative way to transfer your earnings out of China!

Hopefully, you’ve solved the problem of “you've made too many attempts” on Alipay. Wise has made the process of receiving and sending money overseas as easy and quick as possible.

So relax, enjoy your life in China knowing that you can send your yuan earnings out of China at the truly fair mid-market rate, and hold and convert 40+ currencies in yourWise multi-currency account at any time.

To make you spend like a local in China, Wise also prepares for you theWise debit card. (Wise card at the moment isn’t available in China yet. You need to get it before you relocate to China, check how to get Wise card in your country in this artice.)

With it, you can conveniently shop online in China, and pay a very small fee to withdraw cash from local ATMs.

*This service is provided in partnership with a licensed third-party payment provider in China.

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Source：

1. Alipay help center: How do I retrieve my payment password?
2. Baidu question: What does it mean that Alipay prompts “you've made too many attempts”?
3. Zhihu: 10 possible reasons why Alipay is frozen and how to fix it