Altiris, Inc. (Nasdaq: ATRS), a pioneer of service-oriented management solutions, today announced the new Altiris Service Center to provide Altiris users with a complimentary, one-stop portal for more efficient Altiris technical support.
Romy Headley, First Advantage IT Altiris administrator, said, “The Altiris Service Center is a one-stop shop for our Altiris technical support requirements. Altiris has taken great strides to improve both the usability and content of their web-based support offerings. For instance, the Altiris Knowledgebase allows me to resolve known issues on my own. Bottom line, I am more efficient at my job with these new Altiris support offerings.”
The web-based Altiris Service Center provides single sign-on access to many useful resources and tools to help Altiris users install, configure and support Altiris software. Altiris Service Center resources include:
- Altiris Knowledgebase – In 2006 alone, more than 12,000 articles were viewed more than half a million unique times.
- Altiris Support Forums – These communities help Altiris users collaborate and share information and are monitored by experienced customers, Altiris partners and Altiris personnel.
- Search – Knowledgebase and support forums are searchable from a single page.
- Altiris License Management Portal – Manages and provides access to Altiris product licenses.
- RSS and e-mail subscriptions – Provides prompt notification about hot fixes, new product releases and known product issues.
- Altiris Support Helpdesk – Allows Altiris premium and enterprise support customers to log new support incidents, update existing incidents and communicate with Altiris support personnel using a web-based tool.
The Altiris Service Center is located at http://asc.altiris.com and is a complimentary service provided to registered users and partners.
The Altiris Service Center is one element of the Altiris knowledge initiative. Robert Rose, Altiris director of global services operations, and Tom Fuhriman, Altiris knowledge manager, will present details on this initiative at a breakout session during the Service & Support Professionals Association Best Practices Conference. The session is entitled, “The Path to Becoming a Knowledge Organization.” The conference will be held in San Diego from May 6-8, 2007. For more information, please visit http://www.thesspa.com/conferences/sandiego/index.asp
About Altiris
Altiris, Inc. is a leading provider of service-oriented management software that enables IT organizations to easily manage, secure and service heterogeneous IT assets. Flexible solutions from Altiris help IT align services to drive business objectives, deliver audit-ready security, automate tasks, and reduce the cost and complexity of management. For more information, visit www.altiris.com.
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Altiris is a registered trademark of Altiris, Inc. in the U.S. and in other countries. The other company names or products mentioned are or may be trademarks of their respective owners. |